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Q: I’ve finally earned enough Citi ThankYou points. How do I cash these in for great rewards?
A: It’s quite easy, really. First decide if you want to make an online redemption or phone redemption. If you choose an online redemption, go to www.thankyou.com. This will take you to the website where the available items or services are listed. You simply pick what you want and follow the on-screen prompts and instructions for redeeming your ThankYou rewards points.
If you want to redeem by phone, or if you need to redeem a reward that can only be taken care of on the phone (for example, cruise rewards and others) you must call the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596) between 8 AM and 1 AM Eastern Time Monday-Friday, and 9 AM to 9 PM on Saturday. If you live outside the United States you may place a collect call to 859-283-8016.
If you are hearing impaired and use TDD/TTY equipment, you can call 1-877-693-0218. You will receive assistance in redeeming your Citi ThankYou Rewards.
If you don’t have the exact number of reward points, the representative can help you with that. From there, you can choose your merchandise or service, and continue with the redemption process.