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American Express has several phone numbers that make it easy to get in contact with a representative depending on your needs. If you’re looking for basic customer service, you should call 1-800-528-4800. Deaf or hard of hearing customers should call 1-800-221-9950 for customer service. Both of these numbers can be reached 24 hours a day, seven days a week.
If you’re looking to easily pay your bill over the phone, you should call 1-800-IPAY-AXP (1-800-472-9297). New customers looking to apply for an AMEX card should call 1-800-223-2670. American Express customers looking to use express cash should call 1-800-CASH-NOW (1-800-227-4669). If you have or are interested in buying an American Express gift card, call 1-877-AXP-GIFT (1-877-297-4338). Users of the American Express Prepaid Card should call 1-866-207-7970. All of these numbers can be reached seven days a week, 24 hours a day.
If you would rather contact American Express online, you must first log in to your account before sending AMEX a secure e-mail message. Go to this website to access your account: http://tinyurl.com/6ueo3lk
Additionally, AMEX has recently launched a new Twitter page Twitter where customer can tweet to @AskAmex to answer general AMEX questions! Upon browsing the page, there have already been nearly 50,000 reply tweets to customers!
If you’re looking to avoid technology in your pursuit of American Express, you can reach them the old-fashioned way–through the mail.
General inquiries can be mailed to:
P.O. Box 981540
If you’re looking to mail your payment in, you should address your bill to:
P.O. Box 360001,
Finally, if you’re in a hurry and need to send your payment in overnight, mail this to:
US Payment Florida
2965 West Corporate Lakes Blvd
Weston FL 33331-3626
Please let us know which of these methods you’ve used, been successful with, or had problems with. Add any additional contact information in the comments below. We’re very eager to hear about the Twitter contact information, so if any customers have used this, let us know!