Q: I’ve been trying to access my Capital One account online, but I can’t seem to do this. What can I do?

A: If you are having problems accessing your account, you will want to go to the Online Banking Support page. You can access this here, or by going the the Capital One website and clicking “Online Banking Support” under the Customer Service drop down menu.

On that page there are options such as a phone number to call and options to retrieve your forgotten account ID and password. The phone number for online credit card support is 1-866-750-0873. If you have a checking or savings account with Capital One, the number to call is 1-877-442-3764.


Try to call during non-peak hours, when customer service representatives will not be as busy. A good time to call would be early in the morning or in the evening. Lunchtime is often busy. Representatives that are not as busy will be more patient with you.

When you call, make sure you have your information ready, such as your account number, and explain what the problem was. Try not to get angry; the person you are speaking with has no control over whether the company’s website is working or not. If they cannot help you, ask to speak to a supervisor.