Chase Sapphire Reserve Travel Insurance Explained | CreditShout

Chase Sapphire Reserve Travel Insurance Explained

By David / April 16, 2017
chase sapphire reserve travel insruance

Chase Sapphire Reserve Card's travel insurance is one of the most overlooked of the many benefits of the Chase Sapphire Reserve Credit Card.

There are two items covered here.  Trip Cancellation and Interruption Insurance and Trip Delay Insurance.   The information in this post is summarized from the Chase website.  You can find more information by using your Chase Sapphire login.   You can also see our more detailed Chase Sapphire Reserve Review here.

Later in this post we will show you How to File a Claim​

​Trip Cancelation/Interruption Insurance

​The Reserve Card provides insurance up to $10,000 per covered trip up to a maximum limit of $20,000 per occurrence.    The maximum benefit is $40,000 per 12 month period.  

This means that if a family of four is traveling and loses $6000 per person, the maximum benefit would be $20,000 for the occurance.   Even though each person lost $6000, the total cap is $20,000 for the group.   If 2 family members were traveling and they lost $9,000 each due to cancellation then the insurance would cover it.  ​

The below list of what is covered and not covered is not an exhaustive list​

Whats Covered​

  • Accidental bodily injury, loss of life, or sickness experienced by the Cardholder, a traveling companion or an immediate family member of the Cardholder or a traveling companion
  • Severe weather that prevents the start or continuation a covered trip
  • Terrorist action or hijacking
  • Jury duty or a court subpoena that cannot be postponed or waived
  • Financial insolvency of the Cardholder’s travel agency, tour operator, or travel supplier

​What's Not Covered

  • Travel arrangements canceled or changed by a common carrier, tour operator, or any travel agency unless the cancellation is the result of severe weather or an organized strike affecting public transportation
  • Change in plans or financial circumstances
  • A pre-existing condition
  • Traveling against the advice of a physician
  • A declared or undeclared war
  • Trips that exceed 60 days in duration are not covered

Trip Delay Insurance

The insurance kicks in and provides reimbursement for expenses such as meals and hotels if your carrier including airline, bus, train, or even cruise ship is delayed.    

Key Terms​

  • The delay must be  more than 6 hours.
  • Coverage is supplemental to any other applicable insurance, for example other travel insurance purchased through a travel agent or a hotel voucher provided by the airline.
  • You must be outside of your city of residence.  If your outbound flight is delayed you can't use for a hotel room instead of driving home for the night. 
  • You must have purchased the ticket with your Chase Sapphire Reserve 
    • Editors Note:  The Chase Sapphire Reserve Card earns 3 times the ultimate rewards points for all travel.  This the second highest bonus for airfare of any card.   Note that Amex Platinum Cards both personal and business provide 5x on airfare purchases however with the $550 annual fee for the Amex Platinum and 450 annual fee for the business platinum I think the 3x ultimate rewards points you receive for the sapphire reserve gives you the best overall value.

Coverage Amount

  • Up to $500 dollars per ​each covered ticket

How to File a Travel Insurance Claim with Chase

A few months ago I personally used this benefit when a snowstorm canceled my flight home from Toronto to New York.   It is important to remember that airlines are not responsible for providing a hotel during weather related delays or cancelations

During the delay I had to pay for the following

  • One Night at the Sheraton Toronto Airport
  • Taxi
  • Meals

Where to go to start the claim

My first step was to log in at chase.com and search the benefits section.  I also searched the ultimate rewards portal ​and had a hard time finding any information

Next, I actually called the Chase credit card customer 1-800-436-7970 to ask how to file the claim.   The representative was very helpful and directed me to the proper website.

Claims are actually handled by a website www.eclaimsline.com​

In addition to their website which is very easy to use their website also has an 800 number and mailing address provided

  • Phone Number1-866-390-9735 (Toll Free)  804-673-1164 (Collect for those outside the US)
  • Email Address:  eclaimsline@eclaimsline.com
  • Address:     Card Member Services, PO Box 72034,  Richmond VA, 23255





chase travel delay main page

Main Page of Eclaims page for Chase Travel insurance submittion

Next you click file a claim and you will see this screen below where you need to input your card number,  name and fill out a capcha code.  

Filing a claim screen

File a Claim screen

Challenges with the Claim Process

The remainder of the process was pretty straightforward.    I included my expenses for hotel, taxi, and meals and then uploaded reciepts.

One catch is that since I was in Canada my receipts were in Canadian Dollars not US. Dollars.    I had to log into my chase account and select each charge and print as PDF to document the exact charge after currency conversion.  

It took a few weeks of back and forth as every time I would submit and updated receipt it would take a few days for a claims representative to email me back. 

Final Resolution

After a few weeks I finally got the result I was waiting for.   My claim was approved.   I received an email that stated that my check would be mailed within 7-10 days.  

chase travel insurance approval

Chase Sapphire Reserve Travel Insurance Claim Approval

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